Name: 
 

Con Ed Chapter 1 Study Guide



Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 

In binding arbitration, the decision reached is…
a.
conditional.
c.
final.
b.
dependent.
d.
temporary.
 

 2. 

A neutral person who hears both sides of a dispute and makes a decision is called a(n)…
a.
arbitrator.
c.
lawyer.
b.
counselor.
d.
mediator.
 

 3. 

A class action suit requires a…
a.
common complaint.
c.
high school diploma or GED.
b.
family with two or more children.
d.
medium level of income.
 

 4. 

One economic disadvantage of technology is its influence on…
a.
impulse buying.
c.
providing options.
b.
consumer education.
d.
at-home shopping.
 

 5. 

Those who sell directly to consumers are…
a.
advertisers.
c.
volunteers.
b.
retailers.
d.
workers.
 

 6. 

If you want to bring a lawsuit but cannot afford a lawyer, you should contact the local…
a.
bar association.
c.
legal aid office.
b.
circuit court.
d.
police department.
 

 7. 

A formal letter of complaint would most likely be sent to the…
a.
mediator.
c.
stockholders.
b.
salesperson.
d.
store manager.
 



 
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